Substitution Policy

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Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, please indicate a alternative color choice when ordering & you will be contacted if neither of the colors are available.
• If the floral container shown online is not available, a similar container will be used.

Plants

• For green and blooming plants, similar plants may be substituted of equal or greater value.
• For one-of-a-kind plants, such as orchids, please indicate a alternative color choice when ordering & you will be contacted if neither of the colors are available.
• If the plant basket/container shown online is not available, a similar container will be used.

Fruit & Gourmet Gift Baskets

• Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar type and price.

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