Security & Privacy

K&J Flowers and Gift ("K&J Flowers" "we" or "us") is committed to protecting our customers' privacy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our Web site located at, or linked to, the URL: www.kjflowers.com. Please read this Security & Privacy Policy ("Policy") carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described in this Policy. This policy is effective as of May 1st, 2008.

In general, you can visit our Site without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, our Site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Sites.

From time to time, we may collect general, non-personal, statistical information about the use of the Site, such as visitors' IP addresses, how many visitors visit a specific page on the Site, how long visitors stay on that page, and which hyperlinks, if any, visitors "click" on. We collect this information in order to determine which areas of the Site are most popular and to enhance your shopping experience. We may use the information to detect problems with our server and to administer our Site. In addition, Non-Personally Identifiable Information is compiled by us and analyzed on an aggregate basis.

When you place an order or enter a sweepstakes or promotion, we require you to register for an account on the Site or otherwise provide us with personally identifying information ("PII"). This information lets us know the specifics of who you are and how we can contact you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased, any relevant promotion code and information (for example, reward program account information) and the gift and message recipient's name, address, telephone number, email address and any other information you may provide us. We do not store your credit card informtion on our system. Credit card information is collected with each order and deleted, or removed, from our system once the transaction is complete. We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, analyzing trends and statistics, informing you of our new products and offers. Personally Identifiable Information is compiled by us and analyzed on both a personal and an aggregated basis.

For your shopping convenience, ordering information you provide to us online when placing an order is automatically saved and stored by us. This includes information stated above in section 2. You may access your Personal Account by entering your login information, both your email address and your chosen password (go to My Account). Afterward, you may change your password, edit your Personal Information or request a password reminder at any time. Our database stores your billing address and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when you sign in at subsequent visits. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. The recipient phone number, which you provided to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. To maintain our high quality standards, we will occasionally contact recipients to ensure satisfaction with their gift and our services.

Like many other commercial sites, our Site utilizes standard technologies called "cookies" and clear GIFs to collect information about how our Site is used. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." For instance, cookies allow us to pre-populate (or fill in) an email field with your email address if you revisit our Site and place an order. When you place an order, we send a cookie to your hard drive to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes. No Personally Identifiable Information is recorded. When you click through to our Site from a promotional email, our Service Provider may send a cookie to your hard drive recording your IP address and other related information.

Protecting the security of your personal information is very important to us. If you register with us, your online account information is protected by a password chosen by you. Access to that online account requires your username and password. We recommend that you do not disclose your username and password to any other person. We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems using physical, electronic and procedural safeguards. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. Again, we do not store your credit card informtion on our system. Credit card information is collected with each order and deleted, or removed, from our system once the transaction is complete.

We reserve the right to disclose visitor information to applicable authorities in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else that could be harmed by such activities. This includes our right to exchange information with other organizations in order to protect against fraud and to reduce credit risk. We also reserve the right to disclose visitor information to applicable authorities when we believe in good faith that the law requires it.

The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

Any questions that you may have regarding this Security & Privacy Policy should be directed to:

K&J Flowers and Gifts
20231 Fraser Hwy.
Langley, B.C.
V3A 4E7
Local Telephone: 778.278.8818
Toll-free: 1888-FLORA-08 (356-7208)
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